Booking & cancellation
Last updated: 19 October 2026
Clear expectations should come before a commitment. This presentation preview demonstrates training enquiries and does not accept online payments.
Before a booking
A submitted enquiry is not a purchase. No money is charged through the site and no place is reserved automatically. You can decide not to proceed with an enquiry without making a booking.
Written confirmation
Before confirming training or sending any payment, request a written proposal covering the scope, delivery format, fees, schedule, inclusions, cancellation conditions, and rescheduling process. Agree any refund conditions before payment.
Cancellations and rescheduling
For any confirmed training, the specific conditions in the accepted written proposal govern cancellation and rescheduling, alongside any applicable rights. This page does not create an unconditional refund promise.
Exam vouchers and other services
Vendor exam vouchers and third-party services may have their own booking and cancellation rules. They are included only when explicitly listed in the written proposal. Check those conditions before accepting.
Need to discuss a change?
Submit an enquiry describing the requested change and quote your earlier enquiry or booking reference. Do not send payment card information or banking credentials through the form.